At Tatiana Treks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Returns & Refund Policy is designed to provide you with a simple and fair process.
Eligibility for Returns
- You may request a return if the product is defective, damaged, or incorrect.
- Return requests must be made within 7 days of delivery.
- Items must be unused, in original condition, and returned with original packaging and tags.
- We do not accept returns for items damaged due to customer misuse, normal wear and tear, or improper handling.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. Such items will be clearly marked on the product page at the time of purchase.
Return Process
- Contact us at [email protected] within 7 days of receiving your order.
- Provide your order number, reason for return, and supporting details (such as photos if applicable).
- Our team will guide you through the return shipping process.
Shipping Costs for Returns
- If the return is due to our error (defective, damaged, or incorrect product), Tatiana Treks will cover the return shipping costs.
- For all other returns, customers are responsible for return shipping costs.
Exchanges
We may offer an exchange for the same product if available, or a similar product of equal value upon your request.
Contact Us
If you have any questions about our Returns & Refund Policy, please contact us at:
Email: [email protected]